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Privacy Policy

Effective Date: 1st September 2025

 

1. Who We Are (Data Controller)

Pain to Peace Therapy
Email: paintopeacetherapy@gmail.com
 

I process personal data for the purposes of offering therapy services. No Data Protection Officer is appointed, but you may reach out to me via email for privacy-related concerns.

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2. Personal Data We Collect & How We Use It

We gather the following categories of personal data, collected directly from you (e.g. via website forms or session evaluations):

When you submit a contact form on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for contact reasons only.

You are under no legal obligation to provide this information, but without it I may be unable to deliver services effectively.

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3. Who We Share It With

  • Service Providers: For email, booking systems, or analytics — all GDPR-compliant.

  • Legal or clinical necessities: Only when required by law or with your explicit consent.

No international data transfers occur; all data is stored and accessed within the UK or EU-compliant environments.

 

4. How Long We Keep Your Data

  • Therapy Records: Retained for 7 years following the conclusion of therapy, in line with best practice and insurer guidance.

  • Website Data (e.g., cookies, analytics): Retained per each service provider’s policy or as long as necessary for its purpose.

 

5. Your Rights

Under UK GDPR, you have rights including:

  • Access your personal data (Subject Access Request),

  • Rectify inaccurate data,

  • Erase data (right to be forgotten),

  • Restrict or object to processing,

  • Withdraw consent at any time (for email or cookies),

  • Data portability.

To exercise these rights—or if you'd like to complain—contact me at the email above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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6. How We Keep Your Data Secure

I maintain appropriate organisational and technical measures to protect your data—including encrypted storage, access controls, and secure backups. This aligns with the UK GDPR requirement for integrity and confidentiality.

 

7. Cookies & Website Tracking

I use cookies (e.g., Google Analytics) to improve your website experience. You may manage or opt out of cookies via your browser settings.

 

8. Changes to This Policy

This policy may be updated if practices or legal obligations change. You will be notified of significant changes via the website.

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Thank you for trusting Pain to Peace Therapy. Your privacy and trust are paramount.

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